The needs of the bereaved family before, during and following the funeral are our main priority.
We at D L Hancock Ltd Funeral Directors would like to express our sincere appreciation to all our families for allowing us to assist you in making your funeral arrangements.
We value the confidence that you have placed in us and for that reason we are constantly reviewing the service that we provide.
We need to feel that you and your loved ones have received the highest standard of care and service that we were able to provide.
It would greatly assist us if you would take a few minutes to write your thoughts and feelings regarding the service you have recieved from us.
Below are some of the lovely comments made to us of which we are all emensly proud to have been able to have received with the same appreciation they were written.
Dear Darren and staff at DL Hancock Ltd, We would like to let you know how appreciative we are of the service you provided to my mother-in-law, Jean in the arrangements for her late husband, Cyril. Your kindness and attention to detail made the day go smoothly and totally fulfilled our expectations. Kim’s sensitive and thoughtful service means we can remember Cyril’s long life with love and pride. In addition the flowers were beautiful and just what I envisaged so please pass on our thanks to the florist.
Just wanted to say thank you for everything you did for Lisa, she would have been very impressed with the service you provided. As a business woman herself she always expected high standards, if we went out for dinner and the service was not “up to scratch” I would be cringing in my seat as she would always tell them. There would have been no complaints from Lisa about your service, she would have been very impressed.
Dear Darren (and The Hancock Team) As I prepare for my return home to Ireland tomorrow I thought I should write to express my thanks for today, as we said goodbye to Hubert. The advice, support and service was exemplary and wholly professional, making our task, at the time of high emotion, more bearable. Your team are to be congratulated and please give them our heartfelt thanks.
Darren, Felt compelled to write you a thank you for your caring, personal and touching service that yourself and your wonderful staff gave us in such a sad and sorrowful circumstances. We really cant thank you enough, God Bless..
Dear Darren, Thank you so much for all your care, (and that of your ‘staff’) during the initial days of decisions concerning Dad’s funeral. Having experienced the same care two years previously with Mum’s. We all felt in very good hands. I would recommend you to anyone ! Its a sad and fragile time whatever the age of the deceased, and there’s no second chance to get it right! So thank you once again.
To Darren and all the team at Hancock’s. Thank you very much for the wonderful work you did with our Mother’s funeral, it was so professional and personal. With many thanks.
I can not express my thanks to you enough Darren for your swift action to collecting our Mum from the JR on the 17th October 2014, we know it was very much touch and go. I personally spent all day at the hospital waiting for all the documents to be signed off and I must admit I did let them know I was still there on at lease four occasions, and then finally at twenty minuets to four I was called in to receive all the necessary documents. “my first words”, “has my mum been taken back to Bicester”, and I heard the words coming back at me “she should be on her way now”. I was so relieved Darren and I thank you form my heart. Also, I would like to thank you for looking after mum so well during her stay at your beautiful little chapel of rest with such care and compassion, every detail was carried out for mum just as I had requested. For looking after myself and my brother Paul during all our visits, giving us advice and guidance. The order of service including the photographs were perfect. Thank you for helping me with my dad on the day of the service, making decisions that I felt incapable of making on my own, you helped me to take dad into the church prior to mums service and that that was the best and right decision. I thank you for your care, thoughtfulness, attention to detail, professionalism, respect, dignity etc. Darren you go above and beyond, Thank you so much God bless you and your team.
To all at Hancocks, Thank you for all your Kindness and the respect you showed my husband Steve and our family. I a so delighted that we choose a family business like yours. A big thank you to Mrs Paddy Hall.
Dear Darren and staff, On behalf of my family and myself, I would like to thank you all for the way you handled my Mum’s funeral and interment. It was all done with great tact, kindness and empathy. Mum was quite right in asking for you to handle the arrangements. She could not have a better send off. Many of my family also commented on your professionalism, and how everything was just right. Thank you for helping us through a difficult time, It is much appreciated.
Dear Darren, Helen,Julie and other staff, We just wanted to say a huge thank you for everything you have done during the past month after our devastating loss of our beautiful mum/wife. We know you are only doing your job but the personal touch you give has made the hardest times of our lives that little bit easier to cope with. We will never forget what you have done for us.
Dear Darren and all the team, I would like to express on behalf of the family, Peter’s boys at the shop and Audrey, a huge thank you for all your help in both arranging Peter’s funeral and delivering a first class funeral. Special thanks for the help given to Peter’s boys in regard to carrying the coffin. From start to finish the whole experience was carried out in a calm organised and very professional manner. It made dealing with the decisions at such a sad time, bearable for all of us.
Dear Darren, to you and your staff, I just wanted to say a very big thank you for arranging Lisa’s funeral. You worked so very hard and we can honestly say that we will look back and remember it, as sad as it was I think we did her proud. Everyone commented on how well you conducted everything, we couldn’t have asked for more.
Dear Darren, Thank you so much for your help and guidance with the funeral arrangements for Victoria. It truly was a memorable day and is talked about everywhere we go. Apologies for the lateness in this card, but these are the hardest “Thank You” cards I’ve ever had to write. Thanks again.
Dear Darren, I hope this finds you well. On behalf of my extended family, I would like to congratulate you and your team for the dedication, understanding and professionalism you offered our family at such a sad time. From our first visit to your friendly, intimate establishment, to as recently as yesterday, you have all made an extremely difficult time, more bearable. Keeping us fully informed of events and procedures, before and during the event was, to say the least, reassuring! You gave our mum the most dignified departure, which surpassed all of our expectations, and therefore brought a great deal of comfort to us. It was really quite beautiful!
You and your team are very special and have given us a lasting memory of mums final hours on earth being the best they could be. Although it seems so inadequate, please accept our many, many thanks. Kind regards, Jane Kavanagh.
Dear Darren, Helen, Julie, Natalie and all the team. On behalf of the family, I would like to thank you all so much for organising and delivering both mum’s Cremation service and the Thanksgiving service. The whole day went so smoothly. We so appreciate and feel very grateful for all your help and support delivered in such a professional manner, especially at such a difficult and emotional time.
Thank you for all you did to arrange our daughter’s funeral. You were sensitive and supportive at a very difficult time and you made things as easy as they could be. A truly professional and personal company, you went out of your way to meet all our needs. Thank you
Once again, thank you for the confidence that you have placed in us.
Darren L Hancock FD.
Owner & Funeral Director