Family Reviews

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The needs of the bereaved family before, during and following the funeral are our main priority.

We at D L Hancock Ltd Funeral Directors would like to express our sincere appreciation to all our families for allowing us to assist you in making your funeral arrangements.

We value the confidence that you have placed in us and for that reason we are constantly reviewing the service that we provide.

We need to feel that you and your loved ones have received the highest standard of care and service that we were able to provide.

It would greatly assist us if you would take a few minutes to write your thoughts and feelings regarding the service you have recieved from us.
Below are some of the lovely comments made to us of which we are all emensly proud to have been able to have received with the same appreciation they were written.

Dear Mr Hancock.  On behalf of my family and myself, I should like to thank you and your staff, for the very kind and efficient way you made the arrangements for the funeral of my late husband Frank.  The support we were given and the attention to detail was very much appreciated.  I should also like to give a very special thank you to Simon, whose kindness and support at the funeral, made a very difficult day, so much easier for all of us.  With our grateful thanks yours sincerley Diana Dowdy.

Diana Dowdy (2017)

Dear Darren and team. Thank you from the bottom of my heart for helping me to deal with the loss of my Mum. You have been like a lighthouse guiding me through the worst storm of my life. There are no words that say exactly how grateful I am to you all. You are amazing and have somehow been able to give me fond memories of saying farewell to someone I loved and cherished. Much love.

Gina Coles (2017)

This is the second time I have been involved in arranging a funeral with DL Hancock & once again they were so supportive. It’s never easy to deal with a family death, but the whole team are so friendly and compassionate. Nothing is too much trouble and they guide you every step of the way.

Laura Kent did a perfect service for Mother in Law and you could tell the time & effort that she had put into listening and talking to the family beforehand.

Thank you all once again for your help and support, it was greatly appreciate by the whole family.

Beryl Williams (2018)

To all at Hancock`s. On behalf of my family and myself I would like to thank you all for the way you dealt with the arrangements for my mothers (Rachel Bailey) funeral. You were all very kind and we were impressed by the help and guidance given. We all felt that the funeral you delivered was caried out in a professional and dignified manner, much appreciated by us all. Kind regards. Teresa

Teresa (2018)

Dear Darren,

I would like to thank you and your wonderful team for dealing with Mum’s death and funeral so sensitively and professionally.  We all really appreciated it, especially me. Thank you for helping me through my grief, I will never forget your kindness.

Best wishes and thanks, The Pickford Family.

The Pickford Family (2018)

Our sincere thanks for your dignified, respectful and above all professional service dealing with the funeral of Michael Stanley Read. Thank you.

Majorie, Mathew and Maureen Read. Tim & Steve lloyd (2018)

To Darren, Natalie, Helen and all at Hancocks. Thank you so much for all your help and guidance in arranging Matt`s funeral. We could not have wished for a more personal approach. Matt looked at peace when we saw him on Monday. The way he held the letters was especially touching. So many people commented on such a beautiful funeral service for such a special young man, who was taken from us far too soon. So, once again, thank you all.

Val, Neil & Luke Rowbotham (2017)

Dear Darren, Natalie & Team. Words alone cannot express our thanks for all your care and compassion shown to us during the very sad loss of our sister Maggie. You made a terrible situation so much easier to bear. For that we will be eternally grateful. Maggies send off was an amazing event and so fitting to the person she was. Thank you once again. Love and best wishes

Andy, Mari & Family (2016)

To each and everyone of you at Hancock`s. On behalf of my family we would like to thank you for not only looking after Sue Toogood but also us during a devastating time. You all made everything that litle bit easier for us to handle & did it with the upmost respect. Everything we asked for, you delivered and did so with great compassion. You made us all very proud & our Mum/Sister would of been too! Again from the bottom of our hearts, thank you from all of Sue Toogoods family

Sue Toogood`s family (2018)

To all at D.L Hancock. Maureen Stammers and family would like to thank you all for your support and professionalism in the arrangement of Ray`s funeral. You are all a credit to your profession.

Maureen, Vicky & Family (2017)


Many thanks to you & Natalie for guiding me through Nana Kinanes funeral. It turned out perfect. as we knew it would. Sorry for my stressful days but in the end as I said it was perfect. thank you again.

Sally K & Family (2017)

To Darren and staff. Thank you so much for taking care of mum (Isabe) whilst in your safe hands. You made her look so lovely and I will always remember that. The whole thing went off so well, the flowers were beautiful and everything was as we wanted and could not have asked for more. The service sheets were fabulous. Very kind regards

June & Family (2017)

To all at D. L Hancock. Thank you for making our sad day go so well. Yours thankfully.

Richard Gibbs & Family (2017)

Big thank you all for all your support with my Mum`s funeral.

Mark & Melanie Simons (2017)

To the D.L Hancock team. Thank you for the support and great services you provided for us and our little boys send off. You are amazing and we could not thank you enough for what you have done for us in this sad time. Lots of love and thanks to you all.

Zoe, Mitch and family(2017)

Re: Laura Watts. Thank you to all who looked after Mum while in your care. For preperation, order of service and funeral cortege etc.

All went well and the service was lovely. kind regards

Michael & Family (2017)

To Darren and all his staff. Thank you so much for your professional and caring service in dealing with the passing of Chris (Mum) Yours very gratefully

Eric, Nicola & Caroline (2018)

Darren & Team

Just a short note to say thank you for your help and support over the last few weeks. we cannot express enough just how grateful we are. The kindness, respect and professionalism shown has been truly amazing. You have helped us through this very difficult time so thank you all so very much

Val Finlay and Family (2018)

Simon and the team

thank you so much for all your help and kindness on the day of Mum`s funeral. The support we had was amazing on what was such a difficult day. Thank you again.

Ediie Lapper (2018)

My wife and I would like to thank you all for the kind and considerate way you handled the funeral arrangements for our Grandaughter, Nancy Perkin, just before Christmas. All aspects were carried out in a very professional and caring manner with nothing too much trouble. The burial was made as easy as possible by caring pall bearers. This made the awful ordeal for Jamie and Gina less painful.

Once again thank you all for your high level of professionalism and kindness.

Bob & Sheree Perkin (2017)

I would just like to say a huge thank you for making the funeral of my father Benjamin John Jackson such an easy and smooth process. It all went perfectly on the day and my Father was given the send off he fully deserved. A sad occasion made all the better for your support and professionalism. kind regards

Barbara Greatorex (2018)

Dear Darren.

Congratulations to you and your team for a wonderful sevice for Mum, you cannot be faulted from start to finish for it. The team you`ve got were and are the best, pat them on the back for a service no one else could have provided, what a team. People on the day said they wanted you for theirs. Let me tell you word of mouth goes a long way.

We will ensure your recomended, no other funeral company could have provided anything better. Be proud.

Bobby, Michael & Francis Durning

Dear Amy

I just wanted to take the time to thank you so sincerely for all your help sorting Dad`s funeral. I thought this would be the most difficult, awful time of my life but its been ok, and with your cheeryness, not pressuring me, your extra help going that extra mile for us day or night and even on your day off!

You have just made this so much easier than I imagined it would be. Thank you for being you and for doing this job. I will always remember you.

THANK YOU with Love Amy Dickson

Amy Dickson (2018)

Dear Darren & The Team

We would just like to say a big thank you for giving my dad Ken a wonderful send off. We really couldn’t of wished for better. The compassion you have went a long way with helping to deal with our loss. We are still struggling without him at the moment, but I`m hoping in time it will get easier.

Thank you again for your kindness and we hope to see you again as a friend, not a funeral director.

With love from

Amanda, Rona & Martin

Amanda, Rona & Martin (2018)

This is to say a heart felt thank you to all the staff who made the passing of my sister as tolerable as it can be.

Although I didn’t get a chance to say your attention to details, like the adding a black ribbon to the flowers was noted and fully appreciated.

In one sense I hope not to have to see you all again too soon, but in another it is very reassuring to know you are here.

Thank you so much again

Yours sincerely

Mrs Karen Ferguson

Mrs Karen Ferguson (2018)

Dear Helen,

I would like to thank you and the staff of D L Hancock for the professional way in which you organised Chris’ funeral this morning.

I have written to Kim to thank her for the very calm way in which she conducted the occasion.

The interment was both dignified and respectful.

Sincerely, Susan Collins

Susan Collins (2018)

Dear Helen,

First and foremost thank you very much for your assistance in arranging Dad’s funeral. The service went perfectly and exactly as we had arranged with you and Kim. I have written separately to Kim and thanked her but please convey our thanks to Steven the driver, who was very helpful on the day.

Again thank you for your services and we would not hesitate to recommend you.

Yours sincerely,

Graham Parsons

Graham Parsons (2018)

Good morning Helen – thank you very much for your help in arranging Kath’s funeral yesterday, both on the day and everything that goes beforehand. Also please pass on thanks from us to Daniel and Simon for making the day go so smoothly. It isn’t easy to organise a funeral for a friend so the  help and advice offered was invaluable. Also thank you for arranging for Kim to take the service. She was brilliant.

We have a plan to take Kath’s ashes to the same place she scattered her husbands 13 years ago and now have a map! so as and when they are available to collect if you can let me know I will arrange that.

Thanks again

Jan Robinson

Jan Robinson (2018)

Dear Helen

Thank you and the other staff that helped Rachel and I with my husband, John`s, recent funeral. With the help of the Rev Steve Mann arranging the service with us, so many friends have said what a lovely service it was and we have received so many messages of condolences.

Thank you again.

Yours sincerely

Mary Brydon & Rachel Maw

Mary Brydon (2018)

Dear Helen

Just wanted to thank you all very much for your guidance, help & kindness before & during my Mum`s (Jean Huckin) funeral. You made it run unbelievably smoothly & everyone we met ie Simon, the driver etc were really lovely, so thank you very much.

kind Regards.

Tina Cresswell.

Tina Cresswell (2018)

To the staff at DL Hancock

Just to say thank you for everything you have done for Mrs Olivia Du plesis

Kind Regards

Mairi & Francois (2018)

What a great team you are!

Everything went very smoothly from beginning to end and you made what could have been a very difficult and upsetting ocassion so much easier.

Thank you so much, the day was perfect.

Jill & Frank

(Olive Baker)

Jill & Frank Waters (2018)

To the amazing team at Hancocks.

Thank you for the care, devotion and professionalism that you showed us on the sad passing of our Mum, Ann Adams.

We are truly grateful.


Stuart & Kevin Adams

Stuart & Kevin Adams

I just wanted to say that your service and staff are outstanding. The funeral was beautiful yesterday and so much of this was because of the work that you, Simon and the team had done leading up to it and during the event. Simon is fantastic – aware, sensitive, and kind, and he clearly remembers all the small details relating to each client which must be a challenge. Seeing Mum in her wicker coffin with her dogs and Marcelli’s fantastic flowers, she just looked beautiful rather than forbidding, and all the guests were so impressed at how lovely ‘death’ could look. Simon played the recorded music at the exact moments asked for, and it was all just perfect. So many memories of that service, and of course the mental image of Mum going out on your men’s shoulders to the Sound of Music song ‘Farewell’ was quite something.

You are amazing, and your professionalism, warmth and thoroughness are incredible. I have so appreciated this in the planning of events.  The order of service is beautifully printed and produced and I have been able to relax in the knowledge that whatever we have discussed will take place in the whole process.

Warm regards,

Liz Reece Harris (2018)

A big thank you to you all for the wonderful service you provided for John Hardie`s funeral. Saturday 10th November 2018. Especially a BIG THANKYOU for Amy. Her kindness and design of the Order Of Service was outstanding. you helped us so much!

Thank you again

Love Eileen & Jim Foster

Eileen Foster (2018)

I would just like to say thank you to you all for all you did for myself & my family at our sad time.

We were very happy with the way you looked after us with care & compassion.

Yours Sincerely

Mrs S Gunn

Sheila Gunn (2018)

Dear All

Thank you all for all the advice, help and kindness you gave us with Mum`s funeral, nothing was too much trouble.

Many thanks.

Alec & Pam Hudson (2018)

To all the team.

All the family is full of praise for your outstanding work around the funeral preperations and events for Mum. Ann Thompson.

The professionalism, attention to detail, presentation and kindness of staff have all been exceptional. Thank you so much. Bereavemnet is hard to cope with, but I unreservedly recommend your services to all who find themselves in such a situation.

Thank you all. Liz

Liz Harris (2018)

To DL Hancock and all the staff

Just a little note to say a big thank you for all you all did for my late brother, Martin Hunt.


Denise Lockwood.

Denise Lockwood (2018)


Once again, thank you for the confidence that you have placed in us.

Darren L Hancock FD.

Owner & Funeral Director